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With the aim to increase efficiency for users and reduce drop-off rates, PeopleJoy decided to upgrade its systems and this includes a lead gen tool, a user portal and a CRM tool. Wajusoft was in a good position to achieve these goals and without any hesitation, we committed to the project.
The first part of the project we took on was the user portal. While paying attention to the business needs, it was essential to create an atmosphere where our users can navigate the system with little or no help, hence, making their journey through the system something we can easily call a self service and an easy task.
At the same time ensuring that users have adequate access to help and support, should they need it at any time.